Terms & Conditions

 

DELIVERY TERMS & CONDITIONS:

*  Order before 11 am for same day delivery except weekends

*  Orders received after 11am may be delivered the following day

*  Orders received on a Friday after 11am, anytime on a Saturday/Sunday or Public Holiday will not be delivered until the afternoon of the first working day following e.g. but not restricted to Monday afternoon

*  Delivery is usually after 4pm weekdays so that flowers are not left out in the sun or heat all day and when people are not far from home if working

*  If you require a certain day or timed delivery please contact the shop and depending on staffing we may be able to deliver during the day but no guarantees

* If delivery is to a business please advise name of business and full address e.g. what level/floor/suite and name of recipient

* Delivery to a business will require business hours and will be after 2pm

* Gift Hamper items may be substituted for similar if not in stock at the time of order

* Gift Hampers are available for delivery in the Kiama area only

DELIVERY IS UNAVAILABLE ON WEEKENDS OR PUBLIC HOLIDAYS

Please select the correct delivery option at check out by scrolling down the list of choices. 

$10 DELIVERY applies to Kiama Township including Kiama Heights, Cedar Ridge, Cedar Grove and Central Kiama only

If you do not select the correct delivery fee you will be contacted via email or phone for payment

 

Your order will not be sent until delivery is paid and if you can not be contacted the difference will be deducted from/added to your order

If you order incorrectly (i.e. change your mind or order out of our delivery area) you will be charged a refund processing fee, which is a percentage of your total original order

You will be notified of a refund via email

ADDITIONAL COVID-19 LOCKDOWN Terms & Conditions

*During the COVID-19 Pandemic flowers will be delivered and left at the front door, lobby (if an apartment block) or another safe sheltered place at the address

Place phone orders before 11am for same day delivery

Orders received after 11am or on weekends may be delivered the next business day

Please notify the intended recipient to expect a delivery, generally late afternoon unless it is going to a business

Please add correct delivery option at check out as per above. You will be contacted via email and phone if you select the wrong delivery option

If The Wildflower Studio is unable to contact you or you do not contact us in time to do the delivery the outstanding amount of delivery will be deducted from the order whether it be flowers, gifts or paint

 

Ensure address is correct and if delivering to a business please provide business name and other details that may be relevant (i.e business hours, exact location of business)

If no one is at home and there is no safe place to leave delivery then they will be taken to the shop for collection by the recipient at a pre-arranged time

The Wildflower Studio takes no responsibility for deliveries to an incorrect address supplied by the person ordering the flowers