top of page
FAQ
FREQUENTLY ASKED QUESTIONS
Tropical Leaf

Q. What is the cut off time for same day orders? 

A. 11am is the cut off time each day.  Sometimes an order can be squeezed in after that time depending on the design chosen and the delivery destination.

Q. What time will my order be delivered?

A. Although this can't be guaranteed, it is usually after 4pm when the shop closes.  We find people are usually home or not far away from home at this time and your delivery will not be sitting outside in the weather all day.

Q.  Can I have flowers delivered in the morning?

A. This may be possible depending on the destination. Please contact us to discuss.

Q. Can I specify what flowers I want in my bouquet/arrangement?

A. If they are in season and in stock in the shop they can be included in your bouquet/arrangement. We do ask however, for some creative freedom in making the arrangement.

Q. Do you deliver on weekends?

A. Generally deliveries are unavailable on Sundays and public holidays but deliveries can be arranged on Saturday.

Q. Do you have boxed or potted arrangements available?

A.  Boxed & potted floral arrangements are available by pre-order.  Small posy jar arrangements are available to order for local delivery on the website or in store that you can pick up from the shop.

Q. What happens if the recipient is not home?

A. If there is nobody at the property the delivery will be left in a safe location out of the sun/rain/wind as close to the front door as possible.

Q.  In the event there is no safe place to leave the delivery what happens?

A.  A note will be left in a visible place to inform the recipient that a delivery has been attempted and the flowers can be collected from the shop premises during business hours.

bottom of page